Frequently Asked Questions

This is a common question. There are not many sizes of Kenco pads however purchasing the wrong size can be frustrating. The fool proof way to assure you purchase the correct pads is the measure the existing pads (or pad angles). The images of each pad size can be found in the online store as well as here to help guide you to the correct size. They cannot be cut down in size as the bolt patterns are specific to each size.

The warranty language can be found (in full) at the back of your Operator’s Manual.

1. Kenco Corporation (KENCO) warrants the Kenco lifting device (not including pads or consumable items) sold by Kenco to be free from proven defects in material and workmanship for a period of six (6) months from the delivery date to the original customer.
2. Warranty is limited to replacement of parts and/or assemblies, which upon inspection by Kenco are deemed to be defective in material, workmanship or both.
3. Warranty shall not extend to products that have been altered or repaired in any way without the express written consent of Kenco.
4. Warranty shall not extend to any product that has been misused, abused, or improperly applied or any defect resulting thereof.
5. Defects and corrosion that are the result of improper storage and/or maintenance are not warrantable.
6. Wear items such as pads, pins or lifting bails are not considered for warranty claims.

The cylinder is a specially charged cylinder and therefore should only be purchased through Kenco. Step by Step instructions for removing and replacing this cylinder are available for download here.

Although most states have a standard size wall, you cannot guarantee that every project will use it. That being said, you’ll need to locate the spec sheet or get a visual of the wall that will be used. The measurements you will need are the length of the wall, the width of the top of the wall and the weight of the wall.

Crosscheck these measurements with the following:

KL9K6t12V4 – 0′ to 16′ length wall | 6″ to 12″ top width | 0 to 9,000 lbs

KL12K6t12V4 – 16′ to 20′ length wall | 6″ to 12″ top width | 0 to 12,000 lbs (Note: The KL120000 lifter will pick up anything the KL9000 can, plus a bit more.)

KL16K6t12V4 – 20′ to 30′ length wall | 6″ to 12″ top width | 0 to 16,000 lbs (Note: The KL160000 lifter will pick up anything the KL12000 can, plus a bit more.)

Lifters will ship via freight (on a pallet, class 070) and replacement parts such as pads or actuators will ship ground service. The price for shipping is calculated based on the item’s weight, dimensions and final destination. It is not included in the price of the lifter and will be calculated at checkout or while placing your order on the phone. Freight estimates can be calculated easily using your destination zip code; feel free to email or call us for this information.

Kenco Lifting Attachments are often in stock, ready to be shipped. If there happens to be a backorder on a lifting attachment when you place the order, it typically is ready to ship in 5-7 days. This applies to Kenco’s wide range of Lifting Attachments including the Barrier Lift, Pipe Lift, Pipe Hook, Multilift, Rocklift, Curb lift and Monument lift.

Attachments that do not attach using a sling system are not kept on the shelf and therefore will have their own unique lead times.

Kenco Corporation is located at 170 State Route 271, Ligonier, PA 15658.

Although uncommon, you can request a different color for your Kenco Lifting Attachment. Please discuss this with our sales team upon ordering for options and pricing.

Yes. All spec sheets can be found at https://kenco.com/kenco-resources/.

In the extremely rare occasion we have a used lifter available for resale, it will be found in the Sale section of the online store.

Absolutely! Each lifting device is hand tested by our engineering staff before it leaves our facility. A proof certification will also accompany your new lifter when it ships.

CERTIFIED PERFORMANCE

Kenco’s patented below the hook lifting products are designed, manufactured and tested in compliance with the latest revisions of the ASME B30.20 and BTH-1 standards and are accepted by OSHA, CanOSH, as well as virtually all other world wide standards. The Barrier Lift is a patented design under US Patent 6331025.

All Kenco Lifting Attachments are made in the USA, Pennsylvania to be specific.

Kenco Corporation has a single location in Ligonier, Pennsylvania.

Kenco does not rent any attachments. We do have a large network of rental companies that we conduct business with, however we do not monitor their rental fleets.

If the arrowhead in the actuator is not aligned with the receiver block or is bent, the actuator is damaged due to misuse. Navigate to the Parts page to determine which size actuator you require. Or purchase a new one through our online store.

The following are a few items to check:

1. Is the object you are trying to lift within the lifter’s range? If not, contact our sales team to discuss.
2. Check pad wear. If the pads’ surfaces are in poor condition, slipping may occur. Refer to your manual or this FAQ section for details on checking pad wear.
3. Is there debris between pads and object? This can be oils, dirt, paint or likewise.
4. Is the lifter positioned over the center of gravity of the object? Having a large offset creates an unsafe lifting situation and can cause damage to the lifter.

Yes. We can ship internationally. Crating, insurance and freight charges will need to be calculated prior to purchase. For international sales questions, please contact our sales team directly.

Yes, click here to fill out a request. Include details on project, item(s) being moved and include spec sheets if available.

Replace pads if:

1. Surface of any given mounting bolt is not at least 3/32″ below the surface of the pad.
2. There is any de-lamination of the pad from the backing plate.
3. There is any scarring, chunking, or missing pad material constituting a total combined loss of surface area greater than 3 square inches per pad.
4. There is any single scar, chunk, or missing pad material that is greater than 1 square inch per pad.

Replacement pads can be found https://kenco.com/store/#pads

In order to catch any issue quickly, we recommend doing a quick check on your lifter at the start of each work day it will be used. Perform the following:

1. Visually inspect Kenco Barrier Lift for signs of stress and wear.
2. Check that bolts and nuts are snug.
3. Ensure free movement of all components.
4. Ensure that all warning labels are present and readable. (New sticker kits are available for purchase – sales@kenco.com)
5. Check that the actuator mounting screws are snug and seated. *top two bolts found on the mounting plate above the actuator
6. Lubricate all moving mechanisms with penetrating oil. DO NOT USE GREASE.
7. Lubricate actuator with penetrating oil (ex. WD-40). NEVER use anything other than a light penetrating oil on the actuator. Grease will cause the actuator to gum up and will cause it to not operate properly. Grease also attracts ducts and particles which causes the actuator to not move smoothly.

Pads (also at start of the work day)

1. Check that all pad mounting bolts and nuts are tight.
2. Verify freedom of rotations for the pad angles.
3. Ensure that the pad material is sound, and not de-laminated from backing plates.
4. Ensure that pad mounting bolt heads are a minimum of 3/32″ below the surface of the pad. *see below
5. Ensure pad surfaces are clean and free of any foreign substance or material.

Yes, you can replace this. It is adhered with a 3M adhesive and we can provide that for you as well, just ask.

Pricing for the rubber kits are as follows.

PL1500 Rubber Liner – $39.50

PL2000 Rubber Liner – $44.50

PL2150 Rubber Liner – $47.00

PL2250 Rubber Liner – $50.00

PL2500 Rubber Liner – $55.50

PL2750 Rubber Liner – $78.50

PL3000 Rubber Liner – $86.00

PL3500 Rubber Liner – $133.75

PL4500 Rubber Liner – $169.50

Your Kenco lifter should be removed from service until re-certification by a qualified in if it does not pass any of the Inspection Criteria in the manual. Examples include visible distortion is any bolt/shaft/pin/member; cracking in any weld/component/member; 20% loss in cross-sectional area from original member in the lift bail; 10% loss in cross-sectional area from the original member in relation to intended holes (such as bolt holes). *typically found near page 8 in the barrier lift manual

You should be performing daily inspections if using daily and prior to starting any new job if the lifter has been sitting. This includes checking pad wear, snugness of bolts, lubrication of actuator (WD-40), free rotation of pad angles. Annually the pivot bolts and washers should be greased, all above inspections in paragraph 1 should be made, remove and clean with lubricating oil (NOT grease) the actuator.

If there are ever any concerns about the lifter you are using, we strongly suggest taking pictures and sending to our sales@kenco.com email address along with any and all details you can provide.

1. Check proper tooth engagement. 
   1. Are both sets of teeth fully engaged with spines? 
      1. No
         1. Ensure the handles are in the locked position. 
         2. Ensure feet assemblies are on the correct side of the lifter.
      2. Yes
         1. Adjust foot position closer to object to ensure lifter is not running out of stroke before making contact with object.
         2. Ensure all teeth are in good condition and not sheared/rounded off.
2. Check condition of pads.
   1. Are the urethane surfaces marred and in poor condition?
      1. Yes
         1. Stop using lifter and order a new set of pads
      2. No
         1. Ensure both contacting surfaces are free from contamination ie. dirt, grease and gravel
3. Check how the lifter is set on the object being lifted
   1. Are the gripping surfaces able to fully contact each other?
      1. No
         1. Reset lifter onto object above the center of gravity while ensuring the lifter lays flat. 
         2. Add shims under lifter in strategic positions which would result in a secure lift and full pad engagement. 
         3. Call Kenco at 1-800-653-6069 to order optional extended/customized feet and/or bolt-on standoffs.

1. Check how the lifter is set on the object being lifted
   1. Is the lifter oriented perpendicular to the gripping surfaces?
      1. No
         1. Ensure lifter is oriented as close to perpendicular gripping surfaces as possible.
   2. Are the feet being obstructed?
      1. Yes
         1. Place object in a location where there is enough clearance for the feet to move freely.
2. Check for proper tightening of bolts.
   1. Are the bolts able to be rotated by hand when lifter is at rest?
      1. No
         1. Loosen bolts until they can rotate by hand.

Check orientation of arrowhead in receiver block.

Angled arrowhead: means the actuator was forced out of phase into slot causing shaft to twist. Replace actuator.

Straight arrowhead: check lifter for obstruction, over tightened bolts etc. preventing operation.

Returns*

Unused Items:

You have 30 calendar days from the time of receiving your Kenco product to return it. Kenco will only issue a full refund of the product purchase price less shipping if the item received:

• is not what the customer had originally ordered
• is in its original packaging
• has not been used

Used Items: 

Lifting attachments that are being returned must be inspected by Kenco before a refund can be issued. The customer must contact Kenco before sending the lifter by phone – 800-653-6069 – or by email – sales@kenco.com. A sales representative will notify engineering that the lifter is being returned. Upon receiving the lifter, a Kenco engineer will conduct a complete evaluation and determine if there are any damages. These repairs along with a 15% restocking fee will be deducted from the purchase price of the lifter.

Pads and actuators are considered wear items and therefore cannot be returned after any use.

Refunds*

If the return is approved, the product price less any above-mentioned fees will be returned by the same payment method as received within 5-10 calendar days.

International charges such as duties or  insurance will not be refunded.

Shipping fees are also non-refundable.

Payment Methods & Terms

Major credit cards accepted and processed through a secure channel – Solupay. A copy of receipt and paid invoice will be emailed to the customer after the item has been fulfilled. Any billing issues can be directed to accounting@kenco.com. Please see our Privacy Notice for further details on our policy on sharing your personal information.

Shipping

All lifting attachments will be shipped using FedEx Freight unless otherwise specified. The tracking number will be located in the upper right hand corner of the invoice. Customer wanting to use their own freight company or to use 3rd party billing must contact Kenco by phone – 800-653-6069 – to place their order.

Replacement parts will be shipped via FedEx Ground, 2nd day or overnight services as specified by customer at checkout.

Shipping fees are non-refundable and the customer’s responsibility unless the shipping error was made by Kenco. Return shipping/freight is the sole responsibility of the customer.

Warranty 

All lifters are to be free from proven defects in material and workmanship for a period of six months. See Kenco’s warranty policy located at the end of your lifter’s manual for full details.

Contact Us 

Before sending any item back to Kenco, contact 800-653-6069 or sales@kenco.com.

*Return and refund policy is for standard models only.