How do I tell if I need new pads for my lifter?

Replace pads if:

  1. Surface of any given mounting bolt is not at least 3/32″ below the surface of the pad.
  2. There is any de-lamination of the pad from the backing plate.
  3. There is any scarring, chunking, or missing pad material constituting a total combined loss of surface area greater than 3 square inches per pad.
  4. There is any single scar, chunk, or missing pad material that is greater than 1 square inch per pad.

Replacement pads can be found https://kenco.com/store/#pads

Why is my lifter slipping?

The following are a few items to check:

  1. Is the object you are trying to lift within the lifter’s range? If not, contact our sales team to discuss.
  2. Check pad wear. If the pads’ surfaces are in poor condition, slipping may occur. Refer to your manual or this FAQ section for details on checking pad wear.
  3. Is there debris between pads and object? This can be oils, dirt, paint or likewise.
  4. Is the lifter positioned over the center of gravity of the object? Having a large offset from center can cause cause the lifter to grab securely.

Why will my lifter not release to grab load or not stay latched open to come off of load?

If the arrowhead in the actuator is not aligned with the receiver block or is bent, the actuator is damaged due to misuse. Navigate to the Parts page to determine which size actuator you require. Or purchase a new one through our online store.

Are Kenco Lifting Attachments certified?

Absolutely! Each lifting device is hand tested by our engineering staff before it leaves our facility. A proof certification will also accompany your new lifter when it ships.

CERTIFIED PERFORMANCE

Kenco’s patented below the hook lifting products are designed, manufactured and tested in compliance with the latest revisions of the ASME B30.20 and BTH-1 standards and are accepted by OSHACanOSH, as well as virtually all other world wide standards. The Barrier Lift is a patented design under US Patent 6331025.

Do you have any detailed spec drawings of the lifters?

Yes. All spec sheets can be found at https://kenco.com/kenco-resources/.

Can I request a specific color?

Although uncommon, you can request a different color for your Kenco Lifting Attachment. Please discuss this with our sales team upon ordering for options and pricing.

What is the warranty on Kenco Lifting Attachments?

The warranty language can be found (in full) at the back of your Operator’s Manual.

  1. Kenco Corporation (KENCO) warrants the Kenco lifting device (not including pads or consumable items) sold by Kenco to be free from proven defects in material and workmanship for a period of six (6) months from the delivery date to the original customer.
  2. Warranty is limited to replacement of parts and/or assemblies, which upon inspection by Kenco are deemed to be defective in material, workmanship or both.
  3. Warranty shall not extend to products that have been altered or repaired in any way without the express written consent of Kenco.
  4. Warranty shall not extend to any product that has been misused, abused, or improperly applied or any defect resulting thereof.
  5. Defects and corrosion that are the result of improper storage and/or maintenance are not warrantable.
  6. Wear items such as pads, pins or lifting bails are not considered for warranty claims.

What size pads do I need?

This is a common question. There are not many sizes of Kenco pads however purchasing the wrong size can be frustrating. The fool proof way to assure you purchase the correct pads is the measure the existing pads (or pad angles). The images of each pad size can be found in the online store as well as here to help guide you to the correct size. They cannot be cut down in size as the bolt patterns are specific to each size.